1. Overview

At StoneLedger Global, we specialize in sourcing and supplying certified diamonds and premium jewellery tailored to client requirements. Due to the customized and high-value nature of our products, our refund and return policies are designed to ensure transparency, trust, and mutual protection.

2. Return & Refund Eligibility

StoneLedger Global accepts returns and exchanges for both defective and non-defective products within 7 days of delivery, subject to verification and approval.

Items must:

  • Be unused and in original condition
  • Include original certification and packaging
  • Be returned within the approved return window

Customized, made-to-order, wholesale, or personalized jewellery items may not qualify for full refunds unless defective or incorrectly delivered.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

3. Eligible Return & Exchange Cases

Returns or exchanges may be considered under the following conditions:

  • Product received is significantly different from description
  • Incorrect item delivered
  • Product damaged during transit
  • Manufacturing defect verified by our team

Verification through photos, videos, or certification review may be required before approval.

4. Product Condition Requirements

To qualify for a return or exchange:

  • Request must be made within 7 days of delivery
  • Product must remain unused and undamaged
  • Original packaging and certification must be intact
  • Product must not show signs of wear, alteration, or misuse

Unauthorized or incomplete returns may not be accepted.

5. Certification & Quality Assurance

All diamonds supplied by StoneLedger Global are:

  • Certified by GIA / IGI / internationally recognized laboratories
  • Quality checked before dispatch
  • Professionally inspected before shipment

Minor variations in appearance caused by lighting, photography, screen settings, or natural gemstone characteristics are not considered defects.

6. Refund Processing

If a return request is approved:

  • Refunds will be processed within 7–14 business days
  • Refunds will be issued through the original payment method or an agreed alternative method
  • Shipping charges, customs duties, taxes, and transaction fees are generally non-refundable unless the error was caused by StoneLedger Global

7. Order Cancellation Policy

Orders may only be cancelled before sourcing, customization, or processing begins.

Once production, sourcing, certification, or shipment processing has started, cancellation requests may not be eligible for full refunds.

8. International Orders

For international clients:

  • Import duties, taxes, and customs charges are the buyer’s responsibility
  • Customs delays are outside our control
  • International return shipping costs are generally the buyer’s responsibility unless the item received is defective or incorrect

9. Contact Us

For any concerns regarding returns, exchanges, or refunds, please contact:

📧 info@stoneledgerglobal.com
🌐 www.stoneledgerglobal.com

10. Transparency & Business Commitment

At StoneLedger Global, we are committed to building long-term global partnerships based on trust, transparency, and professionalism.

We ensure:

✔ Accurate product representation and certification
✔ Secure and reliable sourcing
✔ Professional customer support
✔ Transparent communication throughout the purchasing process

By placing an order with StoneLedger Global, customers acknowledge and agree to the policies stated above.

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